©2019 by Re-Creation Jewellery

Delivery and Returns

Freight

Orders placed before 10 am AEST should be received between 2-4 business days within metro areas and 3-5 for rural areas. Special requests and made to order items may take up to 5 business days longer to complete, your delivery time will be advised.
Standard shipping with tracking – $7.95 within Australia

New Zealand - $14.95

Rest of the World - $18.95

 

Receiving your item

Your precious piece will be personally checked then beautifully packed in a gift box or pouch and securely wrapped in tissue and bubble wrap.     We will send via tracked postage with Australia post by the method advised and we will email you the tracking number.  It will arrive at the address supplied or your post office for pick up. Please check it has arrived in good condition and is as described on our website. If everything is good it would be great to hear from you so we know all is well, feedback and reviews are greatly appreciated and listened to. If you have any questions or concerns let us know. We check and carefully pack all our items for shipping but if any damage occurs in transit please advise us with a photo of package and damage within the next few days and we will quickly organise a repair, replacement or refund for you and let you know if it needs to be returned.

Delivery & Returns

We are sure you will be delighted with your Re-creation Jewellery Designs purchase, however if you have any concerns about your items, please let us know if and we will do our best to help in any way we can. If you have any questions about our policies or special requests please contact us.

Returns

If any item if damaged in transit, found to be faulty or not as described on our website you are entitled to a repair, replacement or refund depending on the situation.
We want you to be absolutely happy with your purchase but for various reasons we are unable to accept some items for return, including pierced earrings, hair accessories,  custom made or bespoke accessory items. We want to ensure that any piece you choose arrives perfect, and in pristine condition.
If an item cannot be returned, we are happy to make any possible changes or modifications that you would like, extra charges may be incurred. 

 

Returning an item

Please package and send your return in the same manner and condition received, boxed with any tags attached, please use a postal service with tracking, we do not take responsibility for items not received and articles damaged by poor packaging cannot be accepted.